Privacy policy

This Privacy Policy describes how we collect, use and protect your personal information when you use the SO INDUSTRIE website.

1. Personal information we collect

When you browse our website, we automatically collect certain information about your device, including your web browser type, IP address, time zone and cookies installed on your device. We also collect information about the web pages you view, the search terms that led you to our website and your interactions with it. We refer to this as “Device Information”.

We use the following technologies to collect this information:

  • Cookies: used to track activity on the website.
  • Log files: collect information such as your IP address, internet service provider, referring and exit pages and the time of each visit.
  • Web beacons / tags: used to collect data about your browsing activity on the website.

When you purchase a product, we also collect information such as your first and last name, billing and shipping addresses, payment information, email address and phone number. We refer to this as “Order Information”.

2. How do we use your personal information?

We use the Order Information we collect mainly to:

  • Process your order, including payment processing and arranging delivery.
  • Send you order confirmations and invoices.
  • Contact you if there is a problem with your order.
  • Inform you about our products and services according to your preferences.

Device Information is used to improve our website, analyse its use and monitor the performance of our marketing campaigns.

3. Sharing your personal information

We only share your personal information with trusted third parties that help us process orders and optimise our website:

  • Carriers: to make deliveries.
  • Payment services: to process your financial information securely.

We use Shopify to host our online store. For more information about how Shopify uses personal data, see its Privacy Policy.

We also use Google Analytics to analyse use of our website and improve the customer experience. You can opt out of Google Analytics here.

We may also share information where required to comply with applicable laws or in response to a lawful request, such as a subpoena.

4. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal information.
  • Rectify or delete it.
  • Object to its processing or request restriction of processing.

To exercise your rights, contact us at: contact@so-industrie.shop.

5. Data retention

Information relating to your orders is retained for as long as necessary to complete the transaction and meet legal obligations, including statutory warranty and accounting requirements. You may ask us to delete your information at any time after purchase, subject to our legal obligations.

6. International data transfers

Some data may be transferred outside the European Union, for example to the United States or Canada, when your information is processed through services such as Shopify and Google Analytics. These transfers are carried out in accordance with applicable personal-data protection laws.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page together with the update date.

8. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
contact@so-industrie.shop.