Refund policy

1. Withdrawal period

In accordance with Article L.221-18 of the French Consumer Code, you have 14 calendar days from receipt of your order to submit a return request.

2. Return eligibility conditions

To be accepted, any return must strictly meet the following conditions:

  • The item must not have been worn or washed and must have no odours, stains or alterations that were not mentioned in the product description. It must be returned in a condition strictly identical to its original condition.
  • No element may be missing: labels, accessories or packaging.
  • All original packaging must be returned (cards, stickers, certificate, pouch, etc.).
  • The item must be returned in suitable packaging.
  • The return shipment must be made within 3 days after the request is approved.

Any request must also comply with our General Terms and Conditions of Sale.

3. Sizing error

Returns due to a sizing error are not accepted.

Each item includes:

  • precise measurements;
  • a recommended size;
  • a size guide.

The customer is responsible for their choice before confirming the order.

4. Nature of products and minor defects

As the items offered are second-hand or vintage, they may show:

  • light signs of wear;
  • natural patina;
  • marks related to age.

At SO INDUSTRIE, we make every effort to present each item accurately and transparently. All important information about the condition of a product is visible in the photographs and/or stated in the description.

Defects resulting from normal use, age or wear that do not affect the use of the item do not constitute grounds for return.

This includes minor variations, marks or signs of age inherent to vintage or second-hand pieces.

However, if a major defect materially affecting use was not mentioned in the description or clearly visible in the photographs, and results from an error on our part, a return may be accepted after review.

5. Promotional products

Items:

  • on promotion;
  • or purchased using a discount code;

are not accepted for return, exchange or refund.

6. Authenticity of items

All pieces offered by SO INDUSTRIE undergo rigorous and thorough authentication before being listed for sale.

Each item is individually analysed, checked and validated, based on several years of experience and the study of thousands of pieces.

If there is any doubt about the authenticity of an item, it will never be offered for sale, whether on our website or on partner resale platforms.

Our objective is clear: to maintain a 100% checked, coherent and authentic stock.

Listing transparency

Each product page is designed to present the item completely and accurately.

We systematically include:

  • detailed photographs;
  • essential identification details;
  • characteristics specific to each piece.

These elements allow buyers to check authenticity details themselves before purchase.

Any confirmed order is therefore considered to have been placed with full knowledge of the product’s characteristics.

Authenticity challenges

Any challenge must:

  • be accompanied by an official written certificate;
  • be issued by a recognised independent organisation with relevant expertise.

Personal opinions, comparisons or assumptions will not be considered admissible.

Without formal evidence, the request will automatically be refused.

Prevention of abuse

SO INDUSTRIE reserves the right to refuse any abusive or fraudulent request, including in cases of:

  • an unjustified return attempt;
  • prolonged use of the product before return;
  • an unfounded authenticity challenge.

Customer guarantee

We apply a simple principle: satisfied customers or refunded.

In the exceptional event that a lack of authenticity is formally established, an immediate refund will be issued.

We carefully and seriously inspect our items. If we have any doubt about authenticity, the item will not be made available for purchase on our website or on any resale platform we use, in order to maintain a stock that is fully checked and authentic. We also include the details necessary to assess the authenticity of each item in our listings so that visitors can review these details themselves.

If a potential error on our part is identified, we will issue an immediate refund in accordance with our satisfied-or-refunded principle.

7. Non-compliant return

If, after receipt, the returned item:

  • shows signs of use;
  • is incomplete;
  • or differs from its original condition;

SO INDUSTRIE reserves the right to refuse the refund, even if the return had previously been accepted.

In this case:

  • the customer must pay the cost of reshipping the item within 10 business days;
  • without a response, SO INDUSTRIE may retain the item without refund and then offer it for sale again.

8. Shipping and liability

SO INDUSTRIE is responsible for proper delivery of the parcel until it is received by the customer.

In the event of a problem (parcel lost, damaged or not delivered):

  • a claim will be opened with the carrier;
  • the customer must provide the required evidence (photographs, report, etc.).

A refund or reshipment will be made only after validation by the carrier.

9. Return shipping costs

Return shipping costs are the customer’s responsibility and are not refundable.

10. Refund

After receipt and inspection:

  • refund within 10 days;
  • through the original payment method.

If the return is refused, no refund will be issued.

11. Before purchase

We strongly encourage customers to:

  • request additional photographs;
  • ask any necessary questions.

Any confirmed order is considered to have been placed with full knowledge of the product.

12. Contact

For any request:
contact@so-industrie.shop